Frequently Asked Questions

Upscale Beauty is an online beauty store based in Dubai, UAE, and a brand of Upscale Trading FZC. We offer a curated selection of premium haircare, skincare, makeup, and bath & body products from trusted brands, bringing your beauty essentials together in one place.

Yes. We offer genuine beauty products sourced from trusted manufacturers and authorised distributors. Authenticity and quality are central to our product selection, helping you shop confidently for your everyday beauty and self-care needs. Upscale Beauty

Yes, we deliver across the UAE through our courier partners. Delivery typically takes 1–3 working days, depending on your location. Any applicable shipping charges are displayed at checkout before you complete your purchase.

We offer online payment, cash on delivery in selected regions, and bank transfers upon request. Bank transfers require proof of payment. Product prices are displayed in UAE dirhams (AED) and include applicable VAT unless stated otherwise. Upscale Beauty

Visit our Order Tracking page and enter your Order ID and the billing email address used at checkout. You can find your Order ID in your confirmation email or receipt. Select Track to check your order status. Upscale Beauty

You can cancel your order before it is dispatched. Contact our team promptly with your order number to request cancellation. Once your order has shipped, cancellation is no longer available, and any eligible return must follow our Return & Refund Policy. Upscale Beauty

You can request a return for eligible products within 7 calendar days of delivery. Items must be unused, unopened, and in their original packaging, with proof of purchase. Opened beauty products are generally excluded unless damaged or defective; sale items and other exclusions also apply. Please review our Return & Refund Policy and obtain approval before returning an item.

Please notify us within 48 hours of delivery, providing your order number and clear photos or videos of the issue. After verification, we can arrange a replacement, subject to availability, or a refund. We may ask you to return the affected item.

Approved refunds are processed within 7–14 business days. Returned items must first be received and inspected. Refunds normally use the original payment method; cash-on-delivery refunds are arranged through bank transfer or store credit, as agreed. Upscale Beauty

For product questions and general enquiries, email care@upscalebeauty.ae or use the form on our Contact Us page. For returns and refunds, email info@upscalebeauty.ae with your order number and details of your request.